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Amazon Chime Rollout Best Practices

Congratulations on becoming an Amazon Chime customer! We know you’re going to love using Amazon Chime, and like with any new technology, there will be a ramp up period. For the best experience, we recommend a phased Amazon Chime rollout strategy.


1. Identify and Train Power Users

2. Rollout Amazon Chime to Users

  • Expand to your entire internal user base.
  • See a sample of some instructions other customers have used to get Amazon Chime deployed at the end of this document.
  • Recommend that users review Best Practices for Amazon Chime meetings.

3. Start Small

  • We recommend that users start with smaller internal meetings first, then move to larger and higher risk meetings as they get comfortable. A sample sequence is:
    • Test calls - get comfortable with hardware and audio options
    • 1-1 meetings - enable video and practice scheduling
    • Weekly team meetings - schedule with more folks, dial-in and join without audio
    • Staff meetings - meetings starting on time and mobile attendees
    • Executive staff meetings - try join early, delegate scheduling and controls, video
    • All hands meetings - don’t forget to use Event Mode and recording features

4. Go External

  • For external meetings, some people will be on the Amazon Chime app, and some will not. It’s important to have your internal users understand the capabilities on and off the app so they can help guide users that are new to the app. Here are some instructions on how to join an Amazon Chime meeting without the app.
  • Some company environments block users from installing apps or have restrictive firewall rules. We recommend trying a test call with a contact at a new company to ensure proper negotiation through their network environment.
  • Remember, dial-in for audio and a web browser for viewing a screen share may be best if you don’t need video or both sides sharing their screens.
  • The same sequencing from smaller to larger meetings / lower to higher risk is recommended for external – for example:
    • Customer meetings - determine if the attendees’ environment supports Amazon Chime, if not, you may need to point their IT to the network hosts, ports and protocols page.
    • Customer training calls - now you are comfortable with different environments.
    • Board meetings - these busy users may need some assistance to get Amazon Chime set up.
    • Investor meetings - another group of busy attendees.

5. Drive Adoption

  • The last phase is driving adoption of Amazon Chime throughout your organization, and the best way to do that is to turn off your existing meeting tool. There will be a little learning curve, but your users will be up and running in no time!


Sample Instructions for Enterprise LWA accounts to provide to new users:

Create an Amazon Chime account (3 minutes tops!):

  1. Go to https://aws.amazon.com/chime/download choose to download a client based on your device.
  2. Run the installer and launch the Amazon Chime application.
  3. Create an Amazon.com account using your name, work email address and a secure password.
  4. Amazon Chime will send an email to verify your email address.
  5. Open the email and choose "Verify Me".
  6. Follow instructions to submit the captcha.
  7. Return to the Amazon Chime app.
  8. Welcome to Amazon Chime!


Sample Instructions for Enterprise AD accounts to provide to new users:

Create an Amazon Chime account (3 minutes tops!):

  1. Go to https://aws.amazon.com/chime/download choose to download a client based on your device.
  2. Run the installer and launch the Amazon Chime application.
  3. Provide your work email address when prompted to Sign In/Sign Up
  4. Choose the Active Directory option
  5. Enter your work AD credentials
  6. Welcome to Amazon Chime!


Sample Instructions to join a meeting:

To get on a call using the Amazon Chime App (best to do this about 5 minutes before the first call if you can):

  1. Make sure the Amazon Chime app is running.
  2. If meet@chime.aws was invited, Amazon Chime will pop open a dialog alerting you that the meeting has started.
  3. If meet@chime.aws was not invited, open the calendar invite and click on the meeting link (we recommend using Google Chrome, Mozilla Firefox, or Microsoft Edge Chromium browsers).
  4. Select Use Mic & Speakers if you are the only one in the room ... if there are others, click Don't Use Mic & Speakers (only one audio source per room).
  5. If you want to use your phone or the conference room, choose the Dial-In tab and follow the instructions to join.
  6. The meeting window will open and you can click the Video button or Enable Video to turn your camera on.
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Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

Website

Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.

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