Managing Echo and Noise
- The interesting thing about echo is that if are causing the echo, you won't hear it. When others speak they hear their audio echo. To avoid echo follow these guidelines:
- Only one audio source should join from a room - use dial-in from large conference rooms - and then others can join with the Amazon Chime App (Answer > Other tab in Device preview > Join with Video or Join) and take advantage of the Attendee panel, video, screen share, and mute controls.
- When you are on the Amazon Chime app, you can mute a caller by clicking on the associated phone or microphone icon on the Call Roster. This can help you identify the source of the echo (if echo stops when source is muted) and reduce background noise.
- If there is too much noise on a call, the Host, a delegate or moderator can choose Mute All Others under the More menu to help manage the audio (then ask people who are presenting to unmute themselves).
Audio
- If you notice the volume is low on your desktop device, make sure there are no other apps running that are using your speakers (YouTube, Amazon Music, etc.).
- Audio devices are managed by the operating system so make sure your device drivers are up-to-date and that your Input and Output volumes are set accordingly.
Joining a Meeting
- Use the Dial-in and Meeting ID to get onto the audio portion of a call. The calendar instructions may include the "one-click mobile dial-in" which includes the Country phone number and Meeting ID formatted for fast mobile access. Select the link from a mobile device and everything needed is entered to get you into the meeting.
- If you want to share your screen - get the Amazon Chime Windows, macOS, or web client and either Join without an account or create an Amazon Chime account and join.
Scheduling a Meeting - without Auto Call
- If you don't want meeting attendees to "get called" when you schedule your meeting, just don't invite meet@chime.aws. Attendees click on the meeting link in the calendar invite or email reminder or open Amazon Chime and manually enter the Meeting ID.
- You can invite attendees using a distribution list - but attendees won't get called (Amazon Chime doesn't have access to the individual users on the list). Attendees click on the meeting link in the calendar invite or email reminder or open Amazon Chime and manually enter the Meeting ID. We see organizers do this so they can hold an allsales@ recurring meeting and they don't have to manage individual attendees.
