Managing Echo and Noise
- The interesting thing about echo is that if are causing the echo, you won't hear it. When others speak they hear their audio echo. To avoid echo follow these guidelines:
- Only one audio source should join from a room - use dial-in from large conference rooms - and then others can join with the Amazon Chime App (Answer > Don't Use My Audio) and take advantage of the Roster, video, screen share and mute controls.
- When you are on the Amazon Chime app, you can mute a caller by clicking on the associated phone or microphone icon on the Call Roster. This can help you identify the source of the echo (if echo stops when source is muted) and reduce background noise.
- If there is too much noise on a call, the Host, a delegate or moderator can choose Mute All Others under the More menu to help manage the audio (then ask people who are presenting to unmute themselves).
- If you have a bad call, you can ask the Host, delegate or moderator to record a brief portion of the call to capture the audio and then send it along to Amazon Chime Support.
- If you notice the volume is low on your desktop device, make sure there are no other apps running that are using your speakers (YouTube, Pandora, iTunes, etc.).
- Audio devices are managed by the operating system so make sure your device drivers are up-to-date and that your Input and Output volumes are set accordingly.
Joining a Meeting
- Use the Dial-in and passcode to get onto the audio portion of a call. The calendar instructions may include the "one-click mobile dial-in" which includes the access number and passcode formatted for fast mobile access. Select the link from a mobile device and everything needed is entered to get into the meeting.
- If you want to share your screen or participate in a remote control session - get the Amazon Chime desktop App for Windows or Mac and either Join using PIN or create an account and join.
Scheduling a Meeting - without Auto Call
- If you don't want meeting attendees to "get called" when you schedule your meeting, just don't invite firstname.lastname@example.org. Attendees click on the meeting link in the calendar invite or email reminder or open Amazon Chime and manually enter the Meeting ID.
- Go ahead, invite uses using a distribution list. Attendees won't get called (Amazon Chime doesn't have access to the individual users on the list). Attendees click on the meeting link in the calendar invite or email reminder or open Amazon Chime and manually enter the Meeting ID. We see organizers do this so they can hold an allsales@ recurring meeting and they don't have to manage individual attendees.