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Supported Platforms

Amazon Chime provides native client apps for the following operating systems:

Windows

Supported versions:

  • Windows 8.1, 32-bit and 64-bit
  • Windows 10, 32-bit and 64-bit

Hardware requirements:

  • Connecting to audio calls
    • Microphone and speakers
  • Sharing video
    • Built-in or external webcam
  • Video background blur
    • Windows 10 or later with Intel 5th CPU with integrated GPU or NVIDIA GPU which supports DX12. We do not support devices with AMD GPU
  • Amazon Voice Focus (noise suppression)
    • Windows machines with 4th generation Intel processors or later (or equivalent AMD processors)

Software requirements:

  • Amazon Chime client installation
    • The Microsoft .NET framework version 4.5.2 or later
      Note: Amazon Chime prompts you to download and update the framework during installation if it detects an older version.
  • Video
  • Video background blur
    • Visual C++ 2019 runtime, and the English language package configured for the en_US.UTF-8 locale

Screen share configuration requirements:

  • Screen Share must be set to Aero and Non-Aero themes.
  • Display Setting Scaling must be set to 100% and custom settings.

macOS

Supported versions:

  • OS X 10.12 and later

Hardware requirements:

  • Connecting to audio calls
    • Microphone and speakers
  • Sharing video
    • Built-in or external webcam
  • Video background blur
    • OS X 10.14 (Mojave) or later
  • Amazon Voice Focus (noise suppression)
    • macOS machines from 2007 and later

Android

Supported versions:

  • Android OS 5.x and later

Software requirements:

  • OpenGL ES is required for the screen share viewer.
  • Google Services and a Google Account are required for the best messaging experience.

Hardware requirements:

  • Some features are available only on devices with Bluetooth, telephony, or Wi-Fi.
  • Tablet and phone devices are supported.
  • Kindle Fire tablets are currently not supported.

iOS

Supported versions:

  • iOS 10.0 and later (including iOS 14)

Hardware requirements:

  • Some features are available only on devices with Bluetooth, telephony, or Wi-Fi.
  • Tablet and phone devices are supported.

Browser Requirements

The following browsers are supported for the Amazon Chime web application. We don't support mobile browsers at this time. To open the Amazon Chime web application, sign in to https://app.chime.aws/ from a supported web browser.

  • Browsers supported for chat:
    • Google Chrome (latest three versions)
    • Mozilla Firefox (latest three versions)
    • Safari 10 or later for macOS
    • Chromium Edge (latest three version)
  • Browsers supported for meetings and video:
    • Google Chrome (latest three versions)
    • Mozilla Firefox (latest three versions)
    • Chromium Edge (latest three versions)
  • Browsers supported for screen sharing:
    • Google Chrome (latest three versions)
    • Mozilla Firefox (latest three versions)
    • Chromium Edge (latest three versions)
  • Browsers with limited meeting support:
    • Safari 10 or later for macOS
  • Note
    Limited meeting support requires you to dial in for audio and does not support video.

Amazon Chime Add-In for Outlook

The Amazon Chime Add-In for Outlook is compatible with Office 365 and recent versions of Microsoft Exchange Server on-premises. To decide whether it is right for your organization, visit Choosing the Right Outlook Add-In.

Supported Outlook versions:

  • Outlook on the Web in Office 365 and Outlook.com
  • Outlook 2013 or newer for Windows
  • Outlook 2016 or newer for macOS

Supported Exchange versions:

  • Office 365
  • On-premises Exchange version 2013 or newer, when used with a supported client

Note: macOS users must be on macOS version 10.12 (Sierra) or later.

Amazon Chime Add-In for Outlook on Windows

For users with Outlook 2010 and Exchange 2010 on Windows, use the Amazon Chime Add-In for Outlook on Windows.

Supported Outlook versions:

  • Microsoft Outlook 2010
  • Outlook 2013
  • Outlook 2016
  • Outlook 2019

Supported Exchange versions:

  • Office 365
  • On-premises exchange

Visit https://aws.amazon.com/chime/download to get all your Amazon Chime apps. Amazon Chime mobile apps are also available from the Apple App Store and Google Play.

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Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

Website

Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.

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Contributors

BethChimeAWS contributed to this article AWSRyanMc contributed to this article ElliottChimeAWS contributed to this article