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Supported Platforms

Amazon Chime provides native client apps for the following operating systems:

Windows

Supported versions:

  • Windows 8.1, 32-bit and 64-bit
  • Windows 10, 32-bit and 64-bit

Hardware requirements:

  • Microphone and speakers (for phone calls)
  • Webcam (for sharing video)
  • Windows 10 or later (video background blur)
  • Windows machines with 4th generation Intel processors or higher (or equivalent AMD processors), and OS Windows 7 SP1 or higher (for Amazon Voice Focus (noise suppression))

Software requirements:

  • .NET 4.5.2 or later (for the Amazon Chime client)Note
    If this is missing, Amazon Chime will prompt the user to download it during installation.

Screen share configuration requirements:

  • Screen Share must be set to Aero and Non-Aero themes.
  • Display Setting Scaling must be set to 100% and custom settings.

macOS

Supported versions:

  • OS X 10.11 and later

Hardware requirements:

  • Microphone and speakers (for phone calls)
  • Webcam (for sharing video)
  • OS X 10.14 (Mojave) or later (video background blur)
  • macOS machines from 2007 or newer (for Amazon Voice Focus (noise suppression))

Android

Supported versions:

  • Android OS 5.x and later

Software requirements:

  • OpenGL ES is required for the screen share viewer.
  • Google Services and Google Account are required for the best messaging experience.

Hardware requirements:

  • Some features are not available on devices without Bluetooth, telephony, or Wi-Fi.
  • Tablet and phone devices are supported.
  • Kindle Fire tablets are currently not supported.

iOS

Supported versions:

  • iOS 10.0 and later (including iOS 14)

Supported devices:

  • iPad Air, Air 2, Mini, Mini 2, Mini 3, 4th generation, 3rd generation, iPad 2
  • iPhone 6 Plus, 6, 5S, 5C, 5, 4S
  • iPod Touch 6th generationNote
    PSTN dial-in functionality is not available on devices without telephony.

Browser Requirements

The following browsers are supported for the Amazon Chime web application. To open the application, sign in to https://app.chime.aws/ from your web browser.

  • Browsers supported for chat:
    • Google Chrome (latest three versions)
    • Mozilla Firefox (latest three versions)
    • Safari 10 or later for macOS
    • Microsoft Edge and Chromium Edge (latest version)
  • Browsers supported for meetings and video:
    • Google Chrome (latest three versions)
    • Mozilla Firefox (latest three versions)
    • Chromium Edge (latest three versions)
  • Browsers supported for screen sharing:
    • Google Chrome for Windows, macOS, and Linux desktops (latest three versions)
    • Mozilla Firefox for Windows, macOS, and Linux desktops (version 66 and higher)
    • Microsoft Chromium Edge for Windows, and macOS desktop (version 84 and higher)
  • Browsers with limited meeting support:
    • Safari 10 or later for macOS
    • Internet Explorer 9, 10, and 11
  • Note
    Limited meeting support requires attendees to dial in for audio and does not support video.

Amazon Chime Add-In for Outlook

The Amazon Chime Add-In for Outlook is compatible with Office 365 and recent versions of Exchange On-premises. To decide whether it is right for your organization, see Choosing the Right Outlook Add-In.

Supported Outlook versions:

  • Outlook on the Web in Office 365 and Outlook.com
  • Outlook 2013 or newer for Windows
  • Outlook 2016 or newer for macOS

Supported Exchange versions:

  • Office 365
  • On-premises Exchange version 2013 or newer, when used with a supported client

Note: macOS users must be on macOS version 10.12 (Sierra) or newer.

Amazon Chime Add-In for Outlook on Windows

For users with Outlook 2010 and Exchange 2010 on Windows, use the Amazon Chime Add-In for Outlook on Windows.

Supported Outlook versions:

  • Microsoft Outlook 2010
  • Outlook 2013
  • Outlook 2016

Supported Exchange versions:

  • Office 365
  • On-premises exchange

Visit https://aws.amazon.com/chime/download to get all your Amazon Chime apps. Amazon Chime mobile apps are also available from the Apple App Store and Google Play.

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Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

Website

Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.

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Contributors

BethChimeAWS contributed to this article AWSRyanMc contributed to this article ElliottChimeAWS contributed to this article