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Enabling the Amazon Chime Add-In for Outlook on Windows if it becomes disabled

Note: This article is for the Amazon Chime Add-In for Outlook on Windows. Amazon Chime also offers the Amazon Chime Add-In for Outlook, which works across platforms and supports Office 365. More information on selecting the best add-in for you can be found in our guide to Choosing the Right Outlook Add-In.

When choosing to Schedule a Meeting with Outlook on Windows you may receive a dialog indicating "The Amazon Chime Outlook Plugin cannot be loaded and has been disabled by Outlook"

Follow the steps below to enable the Add-in.
  1. Open Outlook.
  2. If you are presented with the ADD-IN PROBLEM banner select View Disabled Add-ins.... If you do not see this banner, navigate to the settings by selecting File and then scroll down to Slow and Disabled COM Add-ins.
  3. Locate the Amazon Chime for Outlook Add-in and select Always enable this add-in.
  4. Outlook will enable the Add-in and you should now be able to resume scheduling meetings using the Amazon Chime for Outlook Add-in.
  5. If you restart Outlook and the Add-in is still disabled, you may need some assistance from your IT administrator to use regedit.exe to modify the following registry value. Change the LoadBehavior value from 0 to 3.

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View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.


Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.



AWSRyanMc contributed to this article BethChimeAWS contributed to this article