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Note: This article is for the Amazon Chime Add-In for Outlook on Windows. Amazon Chime also offers the Amazon Chime Add-In for Outlook, which works across platforms and supports Office 365. More information on selecting the best add-in for you can be found in our guide to Choosing the Right Outlook Add-In.

When choosing to Schedule a Meeting with Outlook on Windows you may receive a dialog indicating "The Amazon Chime Outlook Plugin cannot be loaded and has been disabled by Outlook"


Follow the steps below to enable the Add-in.

1. Open Outlook.
2. If you are presented with the ADD-IN PROBLEM banner select View Disabled Add-ins.... If you do not see this banner, navigate to the settings by selecting File and then scroll down to Slow and Disabled COM Add-ins.
   
3. Locate the Amazon Chime for Outlook Add-in and select Always enable this add-in.
   
4. Outlook will enable the Add-in and you should now be able to resume scheduling meetings using the Amazon Chime for Outlook Add-in.
5. If you restart Outlook and the Add-in is still disabled, you may need some assistance from your IT administrator to use regedit.exe to modify the following registry value. Change the LoadBehavior value from 0 to 3.

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\ChimeOutlookPlugin