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Headset Call Control

The Headset Call Control feature enable users to use the buttons on their headset with Amazon Chime.

Amazon Chime provides Call Control for headsets via the standard HID (Human Interface Device) protocol for supported devices connected using USB or Bluetooth with USB dongle for call interactions including:

  • Answer / Join a call from the device.
  • Decline a call from the device.
  • Leave a call.
  • Mute yourself.
  • Unmute yourself.
  • Change the audio Volume up and down

You may need to install the headset manufacture’s device management software to help manage settings and audio cues.


On a headset connected to a desktop via USB or Bluetooth with dongle, when an Amazon Chime window is active, use the following buttons on supported headsets (note some functions may not be supported on the device):

  1. Off hook button to answer incoming meeting or call.
  2. On hook button to leave a call (typically the same button as off hook)
  3. Mute button - toggle mute (live/hot/open/unmuted => muted; muted => unmuted)
  4. If a headset has volume up/down button(s), they should operate correctly as they interface directly with the operating system.

Your join, decline, mute, and left status will be synced on the Amazon Chime roster and while on the Amazon Chime desktop app, the quick unmute dialog will be presented if you navigate away from the Amazon Chime app.

User Settings

A Headset call control device interactions user setting is available for macOS and Windows clients in the User menu (click on your name in the upper left of your main window) > Settings > Audio and video > Headset call control device interactions settings tab.

By default Mute and unmute microphone and Answer and leave meetings and calls is checked (turned on).


Conflict with other Communications applications

If you find that there is a conflict with another communications application (e.g. when you receive an Amazon Chime call, the other application closes) - we recommend that you first try turning off Answer and leave meetings and calls. If you still have conflicts, turn off the Mute and unmute microphone option and use the Amazon Chime app to interact with the meeting - rather than you headset or conferencing device. You may need to restart the Amazon Chime application for the change to take effect.

Supported Clients

The Headset Call Control features are available with the Amazon Chime Windows and macOS clients.

  • The Amazon Chime iOS client supports call control via iOS CallKit. Amazon Chime integrates with CallKit, as do the headsets, so call control is available with any headset that supports CallKit.
  • The Amazon Chime Android client does not support call control at this time.
  • The Amazon Chime web application does not support call control due to some limitations of the browsers.

Supported Vendors

  • HP/Poly/Plantronics)
  • Jabra
  • EPOS/Sennheiser

Support for other vendors is "best effort" and dependent on their compliance to the HID standards.

For the latest list of qualified devices, please see the AWS Partner Device Catalog and search for Amazon Chime:

Supported Devices

  • USB
  • DECT via USB base station
  • Bluetooth via USB dongle

Support for Bluetooth directly paired to a desktop is not available at this time.

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View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.


Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.



BethChimeAWS contributed to this article