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BethChimeAWS asked ·

What do I do if the Amazon Chime Add-in for Outlook on my macOS is not displaying any data?

outlook add-inoutlook for mac
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BethChimeAWS answered ·

If there is no data or missing information provided for the Amazon Chime Add-in for Outlook when you click on the Schedule Chime Meeting, please do the following:

Reload the add-in

  1. Navigate to a new calendar appointment.
  2. Select Schedule Chime Meeting.
  3. Right click in the area where the Amazon Chime add-in loads (in the white space under the Amazon Chime heading).
  4. Choose Reload.

Clear the cache manually

Only perform this step if the add-in is still not displaying any data

Clear the cache manually by deleting the contents of the following folder:

  • ~/Library/Containers/com.Microsoft.OsfWebHost/Data/

Note: If this folder doesn't exist, check for the following folders and if found, delete the contents of the folder where {host} is the Office host (e.g., Outlook):

  • ~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/
  • ~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/
  • com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/
  • com.microsoft.Office365ServiceV2/Data/Library/Caches/com.microsoft.Office365ServiceV2/
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Up to 25 attachments (including images) can be used with a maximum of 10.0 MiB each and 96.4 MiB total.

Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

Website

Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.