question

If there is no data or missing information provided for the Amazon Chime Add-in for Outlook when you click on the Schedule Chime Meeting, please do the following:

Reload the add-in

1. Navigate to a new calendar appointment.
2. Select Schedule Chime Meeting.
3. Right click in the area where the Amazon Chime add-in loads (in the white space under the Amazon Chime heading).
4. Choose Reload.

Clear the cache manually

Only perform this step if the add-in is still not displaying any data

Clear the cache manually by deleting the contents of the following folder:

• ~/Library/Containers/com.Microsoft.OsfWebHost/Data/

Note: If this folder doesn't exist, check for the following folders and if found, delete the contents of the folder where {host} is the Office host (e.g., Outlook):

• ~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/
• ~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/
• com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/
• com.microsoft.Office365ServiceV2/Data/Library/Caches/com.microsoft.Office365ServiceV2/