question

Below is an example of this error message.


This error can occur if the ClickOnce data store becomes corrupted and can typically be solved by clearing the ClickOnce Data Store:

1. Click on the Start menu and enter %appdata%
   
2. Navigate to the 2.0 folder, which will be in one of 2 places:
   C:\Users\<Your User Name>\AppData\Local\Apps\2.0
   Or
   C:\Users\<Your User Name>\AppData\Local Settings\Apps\2.0
3. Copy the 2.0 folder to your desktop (as backup)
4. Delete the original 2.0 folder

If you still have errors, please see this article for a more exhaustive set of steps that can be attempted.

Note: This answer is for the Amazon Chime Add-In for Outlook on Windows. Amazon Chime also offers the Amazon Chime Add-In for Outlook, which works across platforms and supports Office 365. More information on choosing the right add-in for you can be found in our guide to Choosing the Right Outlook Add-In.