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AWSTerrie asked ·

How do I get support for Amazon Chime?

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AWSTerrie answered ·
If you are an administrator and need to contact support for Amazon Chime, choose one of the following options:
If you are participating in the Amazon Chime free trial, please see the instructions here: https://answers.chime.aws/articles/139/free-trial...

It's helpful to provide the following information:
  • A detailed description of the issue.
  • If your issue is related to a meeting, the Meeting ID.
  • The time the issue occurred, including your time zone.
  • Your Amazon Chime version. To find your version number:
    • On Windows, choose Help, About Amazon Chime.
    • On macOS, choose Amazon Chime, About Amazon Chime.
    • On iOS and Android, choose Settings, About.
    • On the web application choose Amazon Chime menu (to the right of your name), About Amazon Chime
  • The Log Reference ID. To find this ID:
    • In Windows and OSX, choose Help, Send Diagnostic Logs.
    • In iOS and Android, choose Settings, Send Diagnostic Logs.
    • In the web application choose Amazon Chime menu (to the right of your name), Settings, Send Diagnostic Logs
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Up to 25 attachments (including images) can be used with a maximum of 10.0 MiB each and 96.4 MiB total.

Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

Website

Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.