If you are a member of an Amazon Chime Team or Enterprise account, please contact your administrator or Help Desk to receive support.
If you are an AWS administrator and need to contact support for an Amazon Chime issue or question, choose one of the following options:
Below is a list of information that is helpful for our team to use to diagnose what might be going on. Provide as much of it as you have the time to tell us.
Generate client logs and a special reference id (if you did not do this at the end of the meeting) :
Describe your issue:
Describe your setup:
Time issue occurred:
Other troubleshooting you might have tried:
View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.
Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.