Your client logs may be helpful in trying to determine root causes of an issue you may be experiencing. If you are asked to provide Diagnostic Logs please follow the following steps.
Below is a list of information that is helpful for our team to use to diagnose what might be going on. Provide as much of it as you have the time to tell us.
Generate client logs and a special reference id (if you did not do this at the end of the meeting) :
Describe your issue:
Describe your setup:
Time issue occurred:
Other troubleshooting you might have tried:
View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.
Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.