Important Note:
You can continue joining Amazon Chime meetings with Basic permissions or free accounts. However, after February 20, 2026, you will no longer be able to schedule or host meetings or use Business Calling features.
The end of support for Amazon Chime was announced in our blog post on February 19, 2025.
After careful consideration, we have decided to end support for the Amazon Chime service, including Business Calling features, effective February 20, 2026. Amazon Chime will no longer accept new customers beginning February 19, 2025. Existing customers can continue to use Amazon Chime features, including Business Calling, scheduling and hosting meetings, adding and managing users, and other capabilities supported through the Amazon Chime administration console. To qualify as an existing customer, you must have created an Amazon Chime Team or Enterprise account prior to February 19, 2025. After February 20, 2026, you will no longer be able to host Amazon Chime meetings, manage users, or use any of the Business Calling features. If you cannot delete your data prior to February 20, 2026, please reach out to us via Amazon Support for help. Note: This does not impact the availability of the Amazon Chime SDK service.
For Urgent Assistance:
If you were unable to take action to retrieve your data or have additional questions, contact amazon-chime-app-product@amazon.com immediately.
What to expect after the changes
On March 10, 2026 Amazon Chime reached it’s end of support date and users were removed from Amazon Chime Team and Enterprise accounts and access to the Amazon Chime Console was turned off. Business Calling, CallMe, and Amazon Chime for Slack features are no longer supported.
On March 10, 2026 users part of Team and Enterprise accounts were signed out and IT Administrators were blocked from accessing the Amazon Chime Console (403 error returned).
Amazon Chime Team accounts
If your users were managed under an Amazon Chime Team account, on March 10, all users were removed from your Amazon Chime account(s) and converted to free Amazon Chime users with Basic permissions.
- IT administrators can no longer access the Console and cannot view Dashboards or user accounts. When trying to access the Amazon Chime console, you will be presented with a 403 error.
- Users were signed out and can sign back in using their work email and amazon.com password.
- Users retain their chat history, chat room membership, and personal contacts - contacts that were automatically visible from the same Team account are not longer accessible.
- Users can continue to use chat features, but cannot access Pro features (schedule/host meetings).
- If desired, users can get the attachments that they uploaded or delete their profile data using the Amazon Chime Assistant. Instructions can be found here (https://answers.chime.aws/hc/en-us/articles/38998629110043-Using-the-Amazon-Chime-Assistant-to-get-attachments-or-request-that-your-account-be-deleted).
Amazon Chime Enterprise LWA accounts
If your users were managed under an Enterprise LWA account, on March 10, all domains and associated users were removed from your Amazon Chime account(s).
- IT administrators can no longer access the Amazon Chime Console and cannot view Dashboards or user accounts. When trying to access the Amazon Chime console, you will be presented with a 403 error.
- When a user first signs in using their work email and associated amazon.com password, they are sent an email from no-reply@chime.aws and prompted to verify their email address. The user’s profile is reset so when they sign in, they will not see historic content - this includes any conversations, chat rooms, or recent data. If they created chat rooms, those chat rooms may no longer have any administrators to perform actions such as delete room, add member, etc.
- Users that sign in and create their new account can use chat features, can start adhoc calls, or join meetings, but cannot access Pro features (schedule/host meetings).
Amazon Chime Enterprise Directory or Enterprise OIDC
If your users were managed under an Enterprise Directory or Enterprise OIDC (Okta) account, on March 10, all domains and associated users were removed from your Amazon Chime account(s).
- IT administrators can no longer access the Amazon Chime Console and cannot view Dashboards or user accounts. When trying to access the Amazon Chime console, you will be presented with a 403 error.
- Users can no longer access their Amazon Chime accounts using SSO which used your Directory Service or Okta IDP setup.
- Users can create new free Amazon Chime accounts but they must also create amazon.com accounts associated with their work email address and create a password. If Amazon Chime is still needed, you can guide them to follow the instructions in the Amazon Chime app setup section on this page https://aws.amazon.com/chime/getting-started/ to create a new amazon.com profile, verify their email address and allow the account to be used with Amazon Chime. This process does not require an AWS account.
- The user’s profile is reset so when they sign in, they will not see any historic data including conversations, chat rooms, or recent messages. If they created chat rooms, those chat rooms may no longer have any administrators to perform actions such as delete room, add member, etc.
- Users that sign in and create their new account can use chat features, can start adhoc calls, or join meetings, but cannot access Pro features (schedule/host meetings).
Previous Announcement
Beginning February 23, 2026, your users will no longer be able to schedule or host Amazon Chime meetings or use any of the Business Calling features (all users will be set to have Basic permissions - Pro users will be moved from Pro to Basic permissions).
Beginning March 9, 2026, IT administrators will not be able to access the Amazon Chime console. This means you will no longer be able to manage your users, run reports, or use SSO or set data retention. If you manage your users in an Amazon Chime Enterprise account, they will lose access to their chat rooms, chat history, and contacts. If you have setup usage reports you will be able to access older reports in your S3 bucket. We recommend that you migrate your users to an alternate collaboration solution and follow the instructions to Remove users or Delete your Amazon Chime account.
Next Steps: If you would like us to stop displaying the Amazon Chime client banner to your users or if you are unable to take action to retrieve your data before February 20, 2026, or March 9, 2026, or have additional questions, contact amazon-chime-app-product@amazon.com immediately.
Deleting your data:
- NOTE: AWS does not access or use your customer content.
- Team accounts: Users that are managed using a Team account will be removed and become free Basic users and retain their data. These users can then use the Amazon Chime Assistant to delete their data and profile. If a customer who manages their users in a Team account and claims their company domain (assuming users in the Team are using the company's email domain), the account is then prompted to an Enterprise account.
- Enterprise accounts: If you manage users via an Enterprise account (via claimed domain(s)) - the domains will be unclaimed and all profiles will be removed. When you delete the Amazon Chime Enterprise account, all data will be deleted, including the user profiles.
If your collaboration use cases require scheduled meetings, or Public Switched Telephone Network (PSTN) dialing and SMS capabilities, there are AWS partners that offer similar solutions. You can find solution details and contact information for AWS partners such as Zoom from Zoom Video Communications Inc., Webex from Cisco Systems, Inc., LiveSwitch Video from LiveSwitch, and Slack from Salesforce, Inc. listed on the AWS Marketplace.
Transition Support
To aid in the process of transitioning to another collaboration tool, the team added three levels of reporting for your users:
- IT administrators can run usage reports from the Amazon Chime console to better understand who is using the features and obtain email addresses for change management, collect use case details, and deliver offboarding guidance.
- Chat room administrators can export the names and email addresses of their room members to use when recreating the space in a new tool.
- Users can export the names and email addresses of their personal contacts for future engagement.
Follow instructions to port any Business Calling phone numbers to another carrier in the "Porting numbers out" section of the Amazon Chime Administration Guide.