Custom Retention Policies for Chat
Amazon Chime enterprise account administrators can now set custom retention policies for data generated when users collaborate using Amazon Chime chat. Retention policies allow enterprise account administrators to decide how long messages should be stored within Amazon Chime. After the retention period is met, messages and attachments are deleted from Amazon Chime. Policies can be set in the Amazon Chime administration console, or via API. Retention policies can be set in daily increments with a minimum of one day and a maximum length of 15 years. Policies are applied to messages in chat rooms created by members of the enterprise account, and conversations where all recipients are members of the enterprise account.
Note: Any new conversations involving at least one member of an Amazon Chime Enterprise account and any users that are not members of the same account will automatically have a retention period of 90 days. Conversations that do not involve at least one member of an Amazon Chime Enterprise account and chat rooms not created by a member of an Amazon Chime Enterprise account are not affected by retention policies.
For more information on how retention policies apply to your account, see our documentation.
Checking the retention policy on chat rooms
You can determine the retention policy applied to chat rooms by checking the Room details, found by clicking on the gear icon at the top right of chat rooms.
In room details, you will see the retention policy for the room, as well as the date the room was created, who the room was created by, and the number of room members that are not members of the same managed Amazon Chime account as you. If the creator of the room is a member of the same Amazon Chime enterprise account as you, the policy is determined by your account administrator.
Checking the retention policy on conversations
The policy for conversations is seen by choosing the Retention settings found by clicking on the gear icon at the top right of conversations.
If every member of the conversation is a member of the same Amazon Chime Enterprise account as you, then the retention policy is set by your account administrator. If the conversation includes at least one member of an enterprise account and anyone that is not a member of the same enterprise account, then the retention policy will be 90 days.
Amazon Chime Enterprise account administrators can now use the Amazon Chime API to remove reported messages from conversations and chat rooms in their organization.
Users can report messages by sending the message ID information to their account administrators. This includes the conversation ID or chat room ID. Users can choose Copy message ID next to a message to copy all of the message ID information to their clipboard. For more information, see Using Chat Features in the Amazon Chime User Guide.
To remove a message
- Do one of the following:
The message is removed from its conversation or chat room and can no longer be viewed.