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BethChimeAWS asked ·

How do I resolve failures when I run the readiness checker?

I tried the readiness checker (https://app.chime.aws/check) and received an error.

firewallportshostsip addressesreadiness checker
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1 Answer

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BethChimeAWS answered ·

To see if your device is ready to use with Amazon Chime, use the Amazon Chime Readiness Checker at https://app.chime.aws/check.

The Amazon Chime Readiness Checker checks the speaker, microphone, camera, screen sharing, and connectivity for the following conditions.

If you receive a failure after running the checker, please refer to the section below.

For the latest details please see our documentation: https://docs.aws.amazon.com/chime/latest/ug/checker.html

Speaker

Is the speaker device connected and turned on?

Is the volume turned up?

Confirm your default system speaker device.

Check your browser settings to confirm that Amazon Chime is allowed to access your speaker device.

Microphone

Is the microphone device connected and turned on?

Confirm your default system microphone device.

Check your browser settings to confirm that Amazon Chime is allowed to access your microphone device.

Camera

Is the camera connected and turned on?

Confirm your default system camera.

Check your browser settings to confirm that Amazon Chime is allowed to access your camera.

Screen Share

Are you using the Google Chrome or Mozilla Firefox browser?

Update your browser to the latest version. Screen share is available for Chrome version 72 and Firefox version 66 or later, and native Amazon Chime desktop applications.

If you have updated your browsers and you receive a warning, try restarting the browser and run the check again - there can be times that the update is not completely applied until after a restart.

Connectivity

For detailed information about connectivity requirements, see Network Configuration and Bandwidth Requirements in the Amazon Chime Administrator Guide.

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Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

Website

Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.