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BethChimeAWS asked ·

What do we do if all our users are no longer able to log in?

Our company uses Active Directory to sign in and users are getting "We're sorry, but something went wrong." error. We were able to log in yesterday.
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1 Answer

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BethChimeAWS answered ·
There may be an issue with the account that is used to connect to your Active Directory.

The Directory Service connector that is used to connect Amazon Chime with your Active Directory uses an AD account and often this user account’s password needs to be reset every 90 days.

Request that your AWS administrator verify the credentials provided in the Connector account tab on the AD Connector Details page. The user’s password may have changed or is locked out because it needs to be changed.

Below is an example of what the Directory Service Details page might look like:


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Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

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Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.