question

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bethchimeaws asked

Error "Exit Microsoft Outlook before continuing the installation." keeps being displayed.

I can't install Chime for Outlook. It won't continue past prompt to close Outlook.
outlookinstalladd-in
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1 Answer

bethchimeaws avatar image
bethchimeaws answered
It may be that there is still an Outlook process running.

  1. Open the Task Manager (right click the task bar and select Start Task Manager).
  2. Open the Processes tab.
  3. If there are any Outlook processes running chose them and select End Process.
  4. Return to the Amazon Chime for Outlook install flow and choose Continue.

exit-outlook.png (19.2 KiB)
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