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bethchimeaws asked

What should I do if I am experiencing challenges with the Amazon Chime macOS client?

Amazon Chime issues following the macOS Big Sur 11.4 update

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bethchimeaws answered

macOS users running Big Sur are experiencing challenges after the recent 11.4 security update. Reports include issues experienced during and after meetings when they are using the Amazon Chime macOS client.

The Amazon Chime team is working with Apple and we recommend that users experiencing challenges use the Amazon Chime web app using a Chrome browser (https://app.chime.aws) when attending meetings. The web app offers most of the same functionality that the macOS client does including auto call, audio, video, and screen share.

We will continue to work on identifying the issue and resolving as soon as possible.

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Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

Website

Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.