My machine has an Intel(R) Iris(R) Xe Graphics card.
There have been reports from users that their video driver is causing challenges with video and chat during meetings when they are using the Intel(R) Iris(R) Xe Graphics card.
Note: Run dxdiag.exe on your Windows 10 device and view the output on the main tab to determine the graphics card make and model.
Disabling the hardware acceleration has addressed the issue.
To Disable the Hardware Acceleration
This topic provides an overview of the desktop application (WPF) graphics rendering registry settings that affect desktop applications.
View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.
Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.