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bethchimeaws asked

What can I do if I am experiencing frozen video and can't send or receive meeting chat on my Windows machine?

My machine has an Intel(R) Iris(R) Xe Graphics card.

videochatwindows
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bethchimeaws answered

There have been reports from users that their video driver is causing challenges with video and chat during meetings when they are using the Intel(R) Iris(R) Xe Graphics card.

Note: Run dxdiag.exe on your Windows 10 device and view the output on the main tab to determine the graphics card make and model.

Disabling the hardware acceleration has addressed the issue.

To Disable the Hardware Acceleration

  1. Run dxdiag.exe as Administrator
  2. Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Avalon.Graphics
  3. Choose Edit > New > DWORD
  4. Enter the value of DisableHWAcceleration
  5. Set the Value data to 1
  6. Click OK
  7. Restart your computer

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This topic provides an overview of the desktop application (WPF) graphics rendering registry settings that affect desktop applications.

https://docs.microsoft.com/en-us/previous-versions/dotnet/netframework-4.0/aa970912(v=vs.100)?redirectedfrom=MSDN


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