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bethchimeaws asked

Why isn’t my Bluetooth headset working when I join a Chime meeting from Catalina?

I am running Amazon Chime on Catalina (macOS 10.15).

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1 Answer

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bethchimeaws answered

Some of our macOS users (primarily those running macOS Catalina 10.15) have reported that they are having challenges connecting to Amazon Chime calls when using Bluetooth audio devices.

If you are experiencing unstable Bluetooth audio connection immediately following a system restart, please do the following to remove an audio helper tool that is no longer needed (Note: If you do not have system privileges for your computer, you may need to work with your IT administrator to complete these steps):

  1. Open Finder, choose your hard drive and navigate to the /Library/PrivilegedHelperTools folder.
  2. If com.amazon.Amazon-Chime.coreaudiohelper is in the folder, remove it. This tool is no longer used by Amazon Chime and may interfere with the Bluetooth audio connection at boot time.
  3. Navigate to the /Library/LaunchDaemons folder.
  4. If com.amazon.Amazon-Chime.coreaudiohelper.plist is in the folder, remove it.
  5. Reboot your computer.

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View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

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