question

BethChimeAWS avatar image
BethChimeAWS asked ·

Why isn’t my Bluetooth headset working when I join a Chime meeting from Catalina?

I am running Amazon Chime on Catalina (macOS 10.15).

audiobluetoothmacos
10 |600 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 25 attachments (including images) can be used with a maximum of 10.0 MiB each and 96.4 MiB total.

1 Answer

BethChimeAWS avatar image
BethChimeAWS answered ·

Some of our macOS users (primarily those running macOS Catalina 10.15) have reported that they are having challenges connecting to Amazon Chime calls when using Bluetooth audio devices.

If you are experiencing unstable Bluetooth audio connection immediately following a system restart, please do the following (Note: If you do not have system privileges for your computer, you may need to work with your IT administrator to complete these steps):

  1. Open Finder, choose your hard drive and navigate to the /Library/PrivilegedHelperTools folder.
  2. If com.amazon.Amazon-Chime.coreaudiohelper is in the folder, remove it. This tool is no longer used by Amazon Chime and may interfere with the Bluetooth audio connection at boot time.
  3. Navigate to the /Library/LaunchDaemons folder.
  4. If com.amazon.Amazon-Chime.coreaudiohelper.plist is in the folder, remove it.
  5. Reboot your computer.

coreaudiohelper.png (87.7 KiB)
Share
10 |600 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 25 attachments (including images) can be used with a maximum of 10.0 MiB each and 96.4 MiB total.

Documentation

View the Amazon Chime User, Administration Guide and API Reference on the AWS Documentation site.

Website

Find more information about the Amazon Chime solution, pricing, customer references, getting started, and other resources.