Important Note:
You can continue using Amazon Chime meetings and chat features with our Basic free accounts. However, after September 8, 2026, you will no longer be able to schedule or host meetings or manage your users via the AWS Amazon Chime console. Some users may also lose all their messaging data and contacts.
The end of support for Amazon Chime was announced in our blog post on February 19, 2025 and for most customers ended February 20, 2026. Note: This does not impact the availability of the Amazon Chime SDK service.
Extended Access
If you and your users received an extension, the extended timeline is ending and access to the AWS Amazon Chime console and Amazon Chime meeting features will be ending after September 8, 2026.
Emails are being sent to the AWS account admins indicating the number of active users who sent a message or attended a meeting in July and the type of AWS account used to manage users. On August 13, 2026 we will be adding a banner to the Amazon Chime Windows, macOS, and web clients (Note: it is not displayed on mobile clients) with the following message:
The Learn More button will direct active Amazon Chime users to this article.
Transition Support
To aid in the process of transitioning to another collaboration tool, the team added three levels of reporting for your users:
- IT administrators can run usage reports from the Amazon Chime console to better understand who is using the features and obtain email addresses for change management, collect use case details, and deliver offboarding guidance.
- Chat room administrators can export the names and email addresses of their room members to use when recreating the space in a new tool.
- Users can export the names and email addresses of their personal contacts for future engagement.
What is happening?
The impact of these changes varies based on the method used to manage your users.
Amazon Chime Team accounts
If your users were managed under an Amazon Chime Team account, on September 8 2026, all users will be removed from your Amazon Chime account(s) and converted to free Amazon Chime users with Basic permissions.
- IT administrators can no longer access the Console and cannot view Dashboards or user accounts. When trying to access the Amazon Chime console, you will be presented with a 403 error.
- Users will be signed out of all their clients and can sign back in using the same email and password previously used.
- Users retain their chat history, chat room membership, and personal contacts - contacts that were automatically visible from the same Team account are not longer accessible.
- Users can continue to use chat features, but cannot access Pro features (schedule/host meetings).
- If desired, users can get the attachments that they uploaded or delete their profile data using the Amazon Chime Assistant. Instructions can be found here (https://answers.chime.aws/hc/en-us/articles/38998629110043-Using-the-Amazon-Chime-Assistant-to-get-attachments-or-request-that-your-account-be-deleted).
Amazon Chime Enterprise LWA accounts
If your users were managed under an Enterprise LWA account, on September 8, 2026, all domains and associated users will be removed from your Amazon Chime account(s).
- IT administrators can no longer access the Amazon Chime Console and cannot view Dashboards or user accounts. When trying to access the Amazon Chime console, you will be presented with a 403 error.
- Users will be signed out of all their clients.
- User profiles will be reset. When a user first signs in using their work email and associated amazon.com password, they are sent an email from no-reply@chime.aws and prompted to verify their email address. The user’s profile is reset so when they sign in, they will NOT see historic content - this includes any conversations, chat rooms, or recent data. If they created chat rooms, those chat rooms may no longer have any administrators to perform actions such as delete room, add member, etc.
- Users that sign in and create a new Chime account start with a fresh profile and can then use chat features, can start adhoc calls, or join meetings, but cannot access Pro features (schedule/host meetings).
Amazon Chime Enterprise Directory or Enterprise OIDC
If your users were managed under an Enterprise Directory or Enterprise OIDC (Okta) account, on March 10, all domains and associated users were removed from your Amazon Chime account(s).
- IT administrators can no longer access the Amazon Chime Console and cannot view Dashboards or user accounts. When trying to access the Amazon Chime console, you will be presented with a 403 error.
- Users will be signed out of all their clients.
- Users can no longer access their Amazon Chime accounts using SSO which used the Directory Service or Okta IDP setup.
- Users can create new free Amazon Chime accounts but they must also create amazon.com accounts associated with their work email address and create a password. If Amazon Chime is still needed, you can guide them to follow the instructions in the Amazon Chime app setup section on this page https://aws.amazon.com/chime/getting-started/ to create a new amazon.com profile, verify their email address and allow the account to be used with Amazon Chime. This process does not require an AWS account.
- The user’s profile is reset so when they sign in, they will not see any historic data including conversations, chat rooms, or recent messages. If they created chat rooms, those chat rooms may no longer have any administrators to perform actions such as delete room, add member, etc.
- Users that sign in and create a new Chime account start with a fresh profile and can then use chat features, can start adhoc calls, or join meetings, but cannot access Pro features (schedule/host meetings).
For Urgent Assistance:
If you are unable to take action to retrieve your data or have additional questions, contact amazon-chime-app-product@amazon.com immediately.